Refund policy

We hope you love your K-Swiss product, but if you’re not completely satisfied, you can return full price merchandise within 30 days of purchase.

We offer easy returns with a Prepaid Shipping Label. You can print a prepaid label by visiting https://kswiss.com/apps/returns. Enter your order number and email to begin. Follow the step-by-step instructions. You do not need to have an account or login to use the Returns Center. Place your items, plus your packing slip in the original reusable shipping carton (or packaging of your choice), affix the prepaid return label to the outside of the package, and Drop off your package at any FedEx office or FedEx partner location.

Note that the use of a prepaid label will deduct $8.00 from your refund and orginal shipping is nonfundable. We will process your refund within 7-14 business days after receiving your return. Refunds will be issued in the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account depending on the bank. During the holiday season (December-February), returns may take up to 21 business days to process due to higher than normal sales volume. We’re sorry, but at this time, we do not accept exchanges. You are welcome to return your order and place a new order online. If you receive a damaged or defective item that was ordered from K-Swiss.com, please reach out to our Customer Service team at kscs@kswiss.com with photos and a brief description of the issue, and we will work with you on issuing a replacement for the defective pair (provided we hear from you before an item has sold out). Additionally, we will cover any manufacturer defects up to 90 days after the original purchase date. If you believe the item you received is defective, please reach out to our customer service team with photos of the shoe in question at kscs@kswiss.com. Note that each defective shoe will be analyzed in a case by case basis, and we cannot guarantee that your shoe will be replaced upon sending photos to our team. Before contacting Customer Service, please be prepared with your order number. You can find your order number by logging in to your K-Swiss.com account or referencing your original confirmation email.